Your Privacy Matters to Us

At Yes.ba, we’re committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a booking.

Information We Collect

We collect the following types of personal data:

    • Booking details – Name, email, phone number, pickup/drop-off location, rental preferences

    • Identification data – Driver’s licence, passport (when required for verification)

    • Payment details – Card information (processed securely via third-party payment providers)

  • Technical data – IP address, browser type, language settings, device info (for analytics)

How We Use Your Data

We use your information to:

  • Process bookings and payments

  • Confirm your rental and provide service updates

  • Respond to support requests and customer communication

  • Improve our website and user experience

  • Comply with legal and regulatory requirements


How Your Data Is Protected

We implement technical and organisational measures to secure your data:

  • Encrypted connections (SSL)

  • Secure data storage with limited access

  • Partnerships with compliant payment processors

  • Regular security monitoring and system updates


We do not sell or rent your personal information to third parties.

Third-Party Services

We may share your data only with:

  • Payment gateways (for secure transactions)

  • Partner rental providers (to fulfil bookings)

  • Service providers (for analytics or email communication)


All third parties are vetted for compliance with privacy standards.

Your Rights

In accordance with GDPR and local privacy laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent or object to certain uses

  • Request a copy of your data in a portable format


To make a request, email us at [email protected]

Cookies

We use cookies to improve your browsing experience and analyse website traffic. By using our website, you consent to our use of cookies as described in our Cookie Policy.

Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on this page, with the date of last revision.

Last updated: 04-Apr-2025

Contact

For privacy-related questions or requests, contact us at:
[email protected]